Refund policy

PROTAB Return & Refund Policy

Effective Date: May 9, 2026

We want every PROTAB experience to meet the highest standards of quality and performance.

Return Eligibility

Customers may request a return within 14 calendar days of delivery for eligible products.

To qualify for a return:
• Product must be unused or lightly tested
• Product must be returned in original packaging
• All accessories, manuals, and included components must be returned
• Product must not show signs of misuse, damage, or modification

Non-Returnable Items

The following items are non-returnable:
• Final sale items
• Custom business configurations
• Commercial bulk orders
• Products damaged by misuse or improper installation

Refund Process

Once the returned item is received and inspected, approved refunds are issued to the original payment method within 3–7 business days.

Shipping fees are non-refundable unless the return is caused by:
• Incorrect item shipped
• Manufacturer defect
• Shipping damage

Damaged or Defective Products

If your order arrives damaged or defective, contact support within 72 hours of delivery with:
• Order number
• Photos/videos of the issue
• Packaging photos

Chargebacks

Customers agree to contact PROTAB support prior to initiating payment disputes or chargebacks so our team may attempt to resolve the issue directly.

Unauthorized chargebacks for delivered merchandise may result in account restrictions or dispute investigation.

Contact

support@protabusa.com
PROTABUSA.com